Nortek Security & Control

5919 Sea Otter Place
Carlsbad, CA 92010


Main: 1 (800) 472-5555
Int’l: 1 (707) 283-5900
Fax: 1 (707) 283-5901

Support Hours

6am-4pm PST
Tech Support is closed every Tuesday between 1:20pm and 2:30pm PST for team development.

We look forward to helping make your ELAN experience as positive as it can be. Before contacting us, here’s some useful information which might save you a little time:


ELAN sells only through authorized ELAN Dealers. ELAN does not authorize the sale of its product over the internet.


Customers with questions regarding an existing ELAN system should contact their original Dealer/Installer. If this is not possible, please locate the ELAN Dealer nearest to you on our Dealer Locator.


Current ELAN Dealers and Distributors seeking technical information should visit our Dealer Resources page (log-in required).